Reservaline Ltd
Last updated: August 16, 2026
This Privacy Policy describes how Reservaline Limited (hereinafter “Reservaline,” “We,” “Us,” or “Our”), a company registered at the UK Companies House under company number 15899390, and registered with the ICO (Information Commissioner’s Office) under registration number ZB796619, collects, processes, uses, and protects your personal data.
This policy applies to our entire digital ecosystem, our press publications, and our thematic TV magazine and journal “DISCOVERY EDITION”.
By browsing our media, using our tourism matching services, or interacting with our editorial content (including features led by our management under CEO Olivier Tangkun and journalists such as Lumina Wang and Alexandra Willemin), you agree to the terms of this Privacy Policy.
1. Data Controller
The data controller responsible for your personal data under the General Data Protection Regulation (GDPR) and the UK GDPR is:
- Corporate Name: Reservaline Limited
- Registered Office: Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE
- Privacy Contact: privacy@reservaline.com (or via our official online support)
2. Categories of Data We Collect
As part of our tourism services, media distribution, and production for DISCOVERY EDITION, we may collect the following types of data:
- Identity and Contact Data: Full name, email address, telephone number, physical or business address, and login credentials when you create an account or list a tourism offer.
- Reservation and Transaction Data: Information regarding accommodations, transport, restaurants, or cultural activities you view, book, or list on our intermediary platform.
- Audiovisual and Editorial Data (DISCOVERY EDITION): For reports, interviews, video recordings, or journalistic publications related to our magazine, we may collect images, voices, testimonials, and professional details of participants or partners, based on their explicit consent or legitimate journalistic interests.
- Technical and Browsing Data: IP address, browser type, approximate location data, connection logs, and cookies collected when you use our website or media streaming feeds.
- Communications: Messages, contact forms, customer support inquiries, or feedback sent to our team.
3. Purposes of Processing and Legal Bases
We only collect and process your data when we have a valid legal basis. We use your data for the following purposes:
- Platform and Services Provision: Executing the contract for commission-free matchmaking and activity bookings between users and tourism professionals (Legal basis: Performance of a contract).
- Publishing, Broadcasting, and Journalism (DISCOVERY EDITION): Operating, editing, and broadcasting our reports, articles, interviews, and TV programs within our magazine (Legal basis: Legitimate interest in informing the public and freedom of the press/expression).
- Security and Regulatory Compliance: Complying with our legal obligations, preventing fraud, and securing our IT infrastructure (Legal basis: Legal obligation and Legitimate interest).
- User Experience and Communications: Sending information regarding updates, our media lineup, or platform news (Legal basis: Consent where required by law).
4. Data Sharing and Recipients
Reservaline Limited never sells or rents your personal data to third parties for commercial or advertising purposes.
Collected data may only be shared with:
- Technical Service Providers: Cloud hosting providers, media streaming distribution tools, and IT maintenance partners bound by strict confidentiality and security terms.
- Competent Authorities: If required by law, or to respond to legal processes, law enforcement requests, or protect the rights and safety of Reservaline and its audience.
5. International Data Transfers
As a UK-registered company with editorial and business representations in Europe (including France) and international, your data may be transferred between the United Kingdom and the European Economic Area (EEA) and international. These transfers are safeguarded by appropriate legal protection frameworks recognized by regulatory authorities (such as standard contractual clauses or mutual adequacy decisions).
6. Data Retention Period
We retain your data only for as long as necessary to fulfill the purposes for which it was collected:
- Account and Booking Data: Retained for the duration of your active relationship with our platform, then archived in accordance with applicable statutory limitation and accounting periods.
- Journalistic and Audiovisual Archives (DISCOVERY EDITION): Retained indefinitely or according to specific archival rules inherent to the preservation of press, documentary, and historical works.
- Technical Data and Cookies: Retained for a maximum duration of 13 months in line with data protection authority recommendations.
7. Your Data Protection Rights
Under the GDPR and UK GDPR, you have the following rights regarding your personal information:
- Right of Access: Obtain confirmation that your data is processed and receive a complete copy of it.
- Right to Rectification: Request the correction of inaccurate or incomplete data.
- Right to Erasure: Request the deletion of your data within legal boundaries (excluding exemptions related to freedom of expression or legal archiving duties).
- Right to Object and Restrict: Object to specific processing activities or request their suspension.
- Right to Data Portability: Receive your data in a structured format.
To exercise these rights, you can contact us directly by email at privacy@reservaline.com. If you believe your rights have not been respected after contacting us, you have the right to lodge a complaint with the ICO or your local data protection supervisory authority.
8. Changes to This Privacy Policy
Reservaline Limited reserves the right to modify this Privacy Policy at any time to adapt to future updates of its services (including new editions of DISCOVERY EDITION) or changing legal requirements. The updated version is continuously published on our official digital channels.